Complaints
At Pharmacy Plus we promote the highest standards care and quality. Whilst we hope that there is never a need to make a complaint, if you are in any way dissatisfied with any aspect of the service you have received from Pharmacy Plus you should write to Pharmacy Plus in the first instance. If you remain dissatisfied with the way your complaint has been handled, you may contact any one of the organisations listed below;
Pharmacy Plus
Superintendents Office
442-450 Stapleton Road
Bristol
BS5 6NR
Tel: 0117 9526010
Fax: 0117 9526019
Independent Complaints Advocacy Service (ICAS)
The Independent Complaints Advocacy Service supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. Their contact details for the South West region can be found on the DH website.
Royal Pharmaceutical Society of Great Britain
The RPSGB is the professional body of all pharmacists in the UK. Anyone wishing to make a complaint on a professional issue may contact the RPSGB at the following address;
RPSGB
1 Lambeth High Street
London
SE1 7JN
Tel: 020 7572 2322
Fax: 020 7572 2506
Website:
www.rpsgb.org
Healthcare Commission
FREEPOST NAT 18958
Complaints Investigation Team
Manchester
M1 9XZ
Tel: 0845 601 3012
E-mail: complaints@healthcarecommission.org.uk
Website: www.healthcarecommission.org.uk